Customers spent money to buy equipment for production, reliable pre-sales and after-sales service is an important guarantee for customer production progress, now the market is mixed, confirm that some manufacturers of customer service put customer fear, while causing a greater negative impact on the entire industry, Jinghai Jingguang honesty, with good service to eliminate customer worries, The following "Jinghai 10 Nuo" as our service standards, but also the customer's supervision standards.
Afraid of slow customer demand assessment commitment: process test results within 2 days, provide technical solutions within 3 days
Afraid of process testing professional degree is not high commitment: process engineer 10 years of experience, laser testing machine complete
Afraid of no guarantee after sale, no one can be promised: 2 hours response mechanism, 10 hours on-site maintenance
Afraid of the solution from the customer's actual production commitment: 10 years of experience in process and designers, Jinghai pays more attention to on-site exploration and high frequency communication
Fear of low cost commitment: in strict accordance with the customer budget, clear customer return on investment
Fear of bad service, complaint no door commitment: engineering service, customer evaluation determines employee income, customer satisfaction as the first principle
Fear of rough design overall quality commitment: 6 quality inspection documents before the equipment leaves the factory, production and quality inspection for contract performance assessment
Afraid of delivery time is not timely commitment: according to the project management strict promotion, timely update the production process
Afraid of material and actual delivery does not match the promise: fake a penalty of ten, accept unconditional return
Afraid of equipment insurance, service quality decline commitment: set up a direct number of the general manager, any service dissatisfaction can be directly complained
Building 4, 88 Wubian Avenue, Wujiang District, Suzhou